Jedd Socialsocial

Refund policy

Last updated: 9 November 2026 · Jedd Social is a product of 38South Digital Pty Ltd.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so Paddle takes the payment, issues the receipt and returns the money for any refund. Your card statement shows PADDLE.NET* 38SOUTHDI.

Lifetime licences

Lifetime Starter (US$49), Growth (US$99) and Studio (US$199) can be refunded in full within 30 days of purchase, no questions asked. The same applies to an upgrade between levels. A refund ends the licence (or the upgrade) and the account returns to the level it had before.

If you refund a licence that you later upgraded, please refund the upgrade at the same time; an upgrade is priced as the difference and only stands on top of the licence it upgraded.

AI credit packs

A pack of 1,000 credits (US$15) can be refunded in full within 30 days of purchase if none of its credits have been used. Once credits from a pack have been spent on AI pictures, that pack can no longer be refunded, because the work has already been done and paid for. Your monthly allowance is always used before a bought pack.

The Free plan

Free costs nothing and takes no card, so there is nothing to refund.

How to ask for a refund

  • Email howl@jedd.social with the email address you paid with and, if you have it, the order number from your receipt; or
  • Use the link in your Paddle receipt, or visit paddle.net and choose "Request refund".

Paddle returns the money to the card or account you paid with. Most banks show it within 5 to 10 business days.

Before disputing a charge

If something looks wrong, please contact us first. A refund is quicker than a bank dispute, and a disputed payment switches off the licence or credits it paid for while the dispute is open.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country, including Paddle's own buyer refund policy. Where those give you more, they apply.

See also our Terms of Service, the lifetime licence terms and our Privacy Policy.